"Intuition follows information."
"Innovation isn't about me-too's. You need to be on the playing field to see openings to score."
"If the marketplace is telling you something, if customers are saying the same thing over and over again, and you don't listen, you've got a problem."
"Make your values part of the value of your product or service. If you do this, your customers will believe in you, in your brand, and in what you're selling."
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